Shipping & Delivery

At Nestly, we aim to make your shopping experience simple and reliable from checkout to delivery. Please review the information below to learn more about order processing, shipping, tracking, and delivery.

Free Shipping

Nestly offers free standard shipping on eligible orders where indicated on our website or at checkout.

Shipping availability and available delivery methods may vary depending on your destination, the products ordered, and other applicable conditions. The shipping options available for your order will be shown during checkout.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays. During high-volume periods, promotional events, or holidays, processing may occasionally take longer.

Once your order has been dispatched, you will receive a shipping confirmation email where applicable.

Estimated Delivery

Delivery times vary depending on your destination, the shipping method, product availability, and the carrier responsible for your shipment.

Any estimated delivery timeframe shown at checkout or in your shipping confirmation is an estimate and is not a guaranteed delivery date.

Delivery may occasionally be affected by customs processing, carrier delays, weather conditions, public holidays, local disruptions, or other circumstances outside our reasonable control.

Order Tracking

If tracking is available for your shipment, tracking information will be provided after your order has been dispatched.

Please note that tracking information may take some time to become active after your parcel has been handed over to the carrier.

Multiple Shipments

Some orders may contain products that are fulfilled from different locations. As a result, your order may be divided into more than one shipment and individual parcels may arrive at different times.

Where available, separate tracking information may be provided for each shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before the order is dispatched, but we cannot guarantee that changes can be made once processing or shipment has begun.

Nestly cannot be held responsible for delivery issues resulting from incorrect or incomplete address information provided by the customer.

International Shipping

International shipping availability depends on the destination and will be displayed at checkout.

International shipments may be subject to customs inspections and local import requirements. Customs processing may affect the final delivery time.

Customs, Duties & Taxes

Depending on the destination country or region, an international order may be subject to import duties, customs charges, taxes, or other fees imposed by local authorities.

Unless otherwise stated at checkout, any such charges are the responsibility of the recipient. Nestly does not control charges imposed by local customs or tax authorities.

Delayed Orders

If your order has not arrived within the expected timeframe, please first check the tracking information provided with your shipment.

If the tracking information has not updated for an extended period or you believe your parcel may be delayed, please contact our customer care team with your order number so we can assist you.

Lost or Missing Packages

If your tracking information indicates that your parcel has been delivered but you cannot locate it, please check around the delivery location and with household members, neighbours, reception areas, or other safe places where the carrier may have left the parcel.

If you are still unable to locate the package, please contact us and provide your order number and relevant tracking information. We will review the matter and assist with the appropriate next steps.

Damaged Packages

If your order arrives damaged, please retain the product and its original packaging and contact us as soon as possible.

Please include your order number, a description of the issue, and clear photographs of the damaged item and packaging where applicable. This information will help us review your case more efficiently.