Terms of Service

Welcome to Nestly. These Terms of Service ("Terms") govern your access to and use of our website, products, services, and online store.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms, together with any policies referenced in them.

Please read these Terms carefully before using our website.

Last updated: September 2026

1. About Nestly

Nestly is an online store offering a range of products including home and lifestyle essentials, kitchenware, toys, 3C electronics, and other everyday products.

You can contact us using the following details:

Email: britoraes@proton.me
Phone: +44 7745 614573

Business Address:
Nestly
40 Newcastle Rd
Durham
England
DH5N 4HE
United Kingdom

2. Eligibility to Use Our Store

By placing an order through our website, you confirm that you have the legal capacity to enter into a binding contract or are otherwise legally permitted to make the purchase.

Products intended for children must be purchased by an adult or by another person legally permitted to make the purchase.

3. Using Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or interfere with the operation, security, or availability of our services.

You must not:

• Use our website for fraudulent or unlawful purposes;
• Attempt to gain unauthorized access to our website or systems;
• Introduce viruses, malware, or other harmful technology;
• Interfere with the security or proper operation of our website;
• Use automated systems to access or collect information from our website where prohibited by applicable law;
• Misrepresent your identity or provide deliberately false information when placing an order.

4. Product Information

We aim to provide accurate descriptions, images, specifications, dimensions, colours, and other information about products available through Nestly.

However, colours and appearance may vary slightly depending on your device, screen settings, lighting, manufacturing variations, or other reasonable factors.

Product packaging, design, specifications, or accessories may occasionally change where this does not materially affect the product or your statutory rights.

You should review the product description and specifications carefully before placing your order.

5. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not reserve the product or guarantee its availability.

If a product becomes unavailable after you place an order, we will contact you and, where appropriate, provide a refund for the unavailable item.

6. Prices

Product prices are displayed on our website in the applicable currency shown during your shopping experience.

We may change prices from time to time. Any price change will not normally affect an order that has already been accepted by us, except where required by law or where an obvious pricing error has occurred.

Any applicable shipping charges, taxes, or other charges will be displayed or explained during checkout where required.

7. Pricing Errors

We take reasonable care to ensure that product prices are accurate. However, errors may occasionally occur.

If we discover an obvious pricing error before accepting or fulfilling your order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected item.

If payment has already been collected for an order that is subsequently cancelled because of an obvious pricing error, the applicable amount will be refunded.

8. Placing an Order

When you place an order, you are making an offer to purchase the products in your order subject to these Terms.

After placing an order, you may receive an email confirming that we have received your order. An acknowledgement of receipt does not necessarily mean that your order has been accepted.

A contract for the purchase of products is formed when your order is accepted in accordance with our checkout and fulfilment process.

9. Order Acceptance and Cancellation

In certain circumstances, we may be unable to accept or fulfil an order.

This may occur where:

• A product is unavailable;
• Payment cannot be authorized;
• We identify suspected fraud or unauthorized activity;
• There is an obvious pricing or product information error;
• Delivery is unavailable to the address provided;
• We are legally prohibited from supplying the product.

If we cancel an order after payment has been taken, we will refund the applicable amount to the original payment method, subject to applicable law.

10. Customer Order Changes and Cancellations

If you wish to change or cancel an order, please contact us as soon as possible.

We will do our best to accommodate your request before the order is processed or dispatched. However, we cannot guarantee that changes can be made once fulfilment has begun.

Your statutory cancellation rights, where applicable, are not affected by this section.

11. Payment

Available payment methods will be displayed during checkout.

You agree to provide current, complete, and accurate payment and billing information when placing an order.

Payments may be processed by third-party payment service providers. Payment authorization may be required before an order can be accepted or fulfilled.

For additional information, please review our Payment & Security page.

12. Shipping & Delivery

Shipping availability, delivery methods, and other relevant delivery information are provided during checkout and in our Shipping & Delivery Policy.

Estimated delivery dates or timeframes are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, public holidays, or local disruptions.

Please review our Shipping & Delivery Policy for further information.

13. Delivery Information

You are responsible for providing complete and accurate delivery information when placing an order.

If you discover an error in your delivery address, please contact us as soon as possible.

We will try to correct the address before dispatch where reasonably possible, but changes cannot be guaranteed once an order has entered fulfilment or has been shipped.

14. International Orders

Where international shipping is available, orders may be subject to customs procedures, import requirements, duties, taxes, or other charges imposed by authorities in the destination country.

Unless otherwise stated during checkout, customers are responsible for applicable import duties, taxes, or customs charges imposed by their local authorities.

15. Returns & Refunds

Eligible returns, cancellations, exchanges, damaged products, and refunds are handled in accordance with our Returns & Refunds Policy and applicable consumer law.

Please contact Customer Care before returning an item so that we can provide the appropriate return instructions.

Nothing in these Terms limits any statutory rights that cannot lawfully be excluded or restricted.

16. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, incorrect, or not as described, please contact us as soon as reasonably possible.

We may ask you to provide your order number, photographs, or other reasonable information so that we can investigate the issue.

Where required by applicable consumer law, we will provide an appropriate remedy, which may include repair, replacement, refund, or another legally required solution.

17. Consumer Rights

If you are purchasing as a consumer, you may have statutory rights relating to product quality, product descriptions, cancellation, returns, refunds, and other matters.

Nothing in these Terms is intended to exclude, restrict, or modify rights or remedies that cannot lawfully be excluded, restricted, or modified under applicable consumer protection law.

18. Promotions and Discount Codes

From time to time, Nestly may offer promotions, discounts, promotional codes, or other special offers.

Promotions may be subject to additional conditions, including eligibility requirements, validity periods, minimum order values, product exclusions, or usage limits.

Unless otherwise stated, promotional offers cannot be exchanged for cash and may not be combined with other offers.

19. Customer Accounts

If customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials and for taking reasonable steps to protect your account.

Please notify us promptly if you believe your account has been accessed or used without authorization.

20. Intellectual Property

Unless otherwise stated, the content made available through the Nestly website, including our branding, website design, graphics, text, photographs, product presentation, and other original materials, is owned by us, licensed to us, or used with permission.

You may use our website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use protected website content without appropriate authorization, except where permitted by law.

21. Reviews and User Content

If our website allows you to submit reviews, photographs, comments, feedback, or other content, you are responsible for ensuring that your submission is lawful and does not infringe the rights of others.

You must not submit content that is fraudulent, defamatory, unlawful, abusive, misleading, infringing, or contains malicious software.

We may moderate or remove user-submitted content where reasonably necessary and permitted by law.

22. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment services, delivery providers, social media platforms, or other external services.

Third-party services may operate under their own terms and privacy policies. We are not responsible for third-party websites or services except to the extent required by applicable law.

23. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted or error-free access at all times.

We may temporarily suspend or restrict access for maintenance, security, technical updates, or other legitimate operational reasons.

24. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms is intended to exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses that result from circumstances outside our reasonable control.

If you use products purchased from Nestly for commercial or business purposes, different legal considerations may apply.

25. Events Outside Our Control

We will not be responsible for delay or failure to perform our obligations where the delay or failure results from events outside our reasonable control, subject to any rights you have under applicable law.

Such events may include severe weather, natural disasters, transport disruption, carrier failures, government action, labour disputes, telecommunications failures, or other exceptional circumstances.

26. Privacy

Your privacy is important to us.

Our collection and use of personal information is described in our Privacy Policy. Please review the Privacy Policy for information about how personal information is collected, used, shared, and protected.

27. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, website functionality, or legal requirements.

The latest version will be published on this page together with an updated revision date.

Changes will not retrospectively remove statutory rights that have already arisen in relation to an existing order.

28. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

29. Governing Law

These Terms are governed by the laws applicable to our business in England and Wales, subject to any mandatory consumer protection rights that may apply to you in the country or region where you live.

Nothing in this section deprives a consumer of protections or rights that cannot lawfully be excluded under applicable law.

30. Contact Us

If you have questions about these Terms of Service, your order, or your use of the Nestly website, please contact us:

Nestly
Email: britoraes@proton.me
Phone: +44 7745 614573

Business Address:
40 Newcastle Rd
Durham
England
DH5N 4HE
United Kingdom