Privacy Policy
This Privacy Policy explains how Nestly ("Nestly", "we", "us", or "our") collects, uses, shares, and protects your personal information when you visit our website, make a purchase, contact us, or otherwise use our services.
We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable data protection laws.
Last updated: September 2026
1. Information We Collect
Depending on how you interact with Nestly, we may collect the following categories of personal information.
Contact Information
This may include your name, email address, telephone number, billing address, shipping address, and other contact details you provide to us.
Order Information
When you place an order, we may collect information relating to your purchase, including the products ordered, order number, transaction details, delivery information, returns, refunds, and communications relating to your order.
Account Information
If customer accounts are available on our website, we may collect information associated with your account, such as your name, email address, saved addresses, and order history.
Payment Information
Payments are processed through payment providers made available at checkout.
We do not intentionally store complete payment card numbers or card security codes on our own systems. Payment providers may collect and process payment information in accordance with their own privacy policies and security requirements.
Device and Usage Information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device type, operating system, pages viewed, referring pages, approximate location derived from your IP address, and information about how you interact with our website.
Communications
If you contact us, we may collect and retain the information contained in your message and any information necessary to respond to your enquiry.
2. How We Use Your Information
We may use personal information for purposes including:
- Processing and fulfilling orders;
- Arranging shipping and delivery;
- Processing returns, refunds, and other order-related requests;
- Providing customer support;
- Managing customer accounts where available;
- Processing and verifying payments;
- Detecting and preventing fraud, misuse, and security incidents;
- Maintaining and improving our website and services;
- Understanding how customers interact with our website;
- Complying with legal, tax, accounting, and regulatory obligations;
- Sending service-related communications about your orders;
- Sending marketing communications where you have consented or where otherwise permitted by applicable law.
3. Legal Bases for Processing
Where UK data protection law or other applicable law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:
- Contract: where processing is necessary to process your order, arrange delivery, provide customer service, or otherwise perform our agreement with you.
- Legal obligation: where we need to process information to comply with applicable laws or regulatory requirements.
- Legitimate interests: where processing is reasonably necessary for our business interests, such as protecting our website, preventing fraud, improving our services, and understanding how our website is used, provided those interests are not overridden by your rights and interests.
- Consent: where you have given us permission to process information for a particular purpose, such as certain marketing or non-essential cookie activities.
4. How We Share Personal Information
We may share personal information with third parties where reasonably necessary to operate our store and provide our services.
These may include:
- E-commerce and website service providers;
- Payment processors and payment service providers;
- Shipping carriers and fulfilment partners;
- Warehousing and logistics providers;
- Customer service providers;
- IT, hosting, security, and technical service providers;
- Analytics providers;
- Advertising and marketing providers where applicable and legally permitted;
- Professional advisers such as accountants, lawyers, and consultants;
- Government authorities, regulators, courts, or law enforcement where disclosure is required or permitted by law.
We do not share personal information with third parties simply because they request it. Information is disclosed where necessary for legitimate business purposes, with your consent where required, or where we are legally required or permitted to do so.
5. Shopify
Our online store may be hosted and supported by Shopify and its related services. Shopify may process certain personal information in connection with providing the e-commerce infrastructure used to operate our store.
Shopify's handling of personal information is governed by its own applicable privacy documentation and contractual arrangements.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, provide relevant functionality, and support analytics or advertising where applicable.
Some cookies may be necessary for the website to function properly, while other cookies may be optional and require your consent depending on applicable law.
Where required, you can manage non-essential cookie preferences through the cookie consent tools available on our website.
7. Marketing Communications
If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you information about products, new arrivals, promotions, and other Nestly updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant message or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending necessary service messages relating to your orders or account.
8. Advertising and Analytics
Where enabled, we may use analytics and advertising technologies to understand how visitors use our website, measure the effectiveness of our services or advertising, and improve the customer experience.
These technologies may involve third parties processing information about your device and interactions with our website. Where consent is required by law, non-essential technologies will be used in accordance with your consent choices.
9. International Data Transfers
Some of our service providers, fulfilment partners, technology providers, or other recipients may operate outside the United Kingdom or the country in which you live.
As a result, personal information may be transferred to and processed in other countries.
Where applicable law requires safeguards for international transfers, we take appropriate steps designed to ensure that personal information receives an appropriate level of protection.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal, accounting, tax, or regulatory requirements.
Different categories of information may therefore be retained for different periods.
11. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
Customers should also take appropriate steps to protect their account credentials and should not share passwords or sensitive payment information with unauthorized persons.
12. Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have rights in relation to your personal information.
These rights may include the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information in certain circumstances;
- Request restriction of certain processing;
- Object to certain processing;
- Request portability of certain personal information;
- Withdraw consent where processing is based on consent;
- Object to or opt out of certain direct marketing activities;
- Lodge a complaint with an appropriate data protection authority.
These rights are subject to applicable legal requirements and exceptions. We may need to verify your identity before responding to certain requests.
13. UK Privacy Rights
If UK data protection law applies to the processing of your personal information, you may have rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have concerns about how we use your personal information, we encourage you to contact us first so that we can try to resolve your concern.
You may also have the right to make a complaint to the UK Information Commissioner's Office (ICO).
14. Children's Privacy
Nestly sells products that may be intended for children, but our online store and purchasing services are intended for adults who are legally able to make purchases.
We do not knowingly seek to collect personal information directly from children through the purchasing process. If you believe that a child has provided personal information to us inappropriately, please contact us.
15. Third-Party Links
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information to them.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technologies, or legal requirements.
When we update this policy, we will revise the "Last updated" date shown on this page. Where required by law, we will provide additional notice of material changes.
17. Contact Us
If you have questions about this Privacy Policy, how we handle your personal information, or wish to exercise an applicable privacy right, please contact us:
Nestly
Email:
britoraes@proton.me
Phone:
+44 7745 614573
Business Address:
40 Newcastle Rd
Durham
England
DH5N 4HE
United Kingdom